English 
Français 
Español 
Italiano 
Deutsch 
P
Rating: 5 out of 5
Top, fast delivery and no packaging issues, thank you very much
Translated reviews
Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 393 published reviews
Summary of reviews
Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
All reviews
F
Rating: 5 out of 5
Serious company and quality products
Translated reviews
M
Rating: 5 out of 5
I am satisfied with my choice and the speed of delivery.
Translated reviews
M
Rating: 5 out of 5
Very good, I recommend
Translated reviews
V
Rating: 5 out of 5
Very good, as ordered.
Translated reviews
N
Rating: 5 out of 5
Excellent product. Excellent service.
Translated reviews
T
Rating: 5 out of 5
Very satisfied with my purchase, it perfectly meets my expectations. I have not yet been able to assess the waterproofness of the products.
Translated reviews
X
Rating: 5 out of 5
Great product
Translated reviews
C
Rating: 1 out of 5
I ordered a rear rack on the zefal.com website. The site states that orders are shipped approximately 48 hours after the order is placed; this suited me as I needed a new rack quickly, my bike being my main vehicle and needing to leave fairly soon for a trip. I placed the order before August 15, my bank account was debited immediately. I waited about ten days before contacting customer service, telling me that the service might be reduced during the summer; this first email went unanswered. I contacted customer service again about fifteen days after the order, and I received no response. Three weeks later, I finally managed to get someone on the phone who told me that it was normal, orders would only ship towards the end of the first week of September. The person did not take my name, and I still have not received any written response from customer service. In the end, I had to buy another rack from a competitor, which was delivered about fifteen days after I had left. This is really not serious and I don't think I will go through this company again; it's a shame because I am a more than confirmed cyclist, literally living with my bike - I have already started to create very bad press in my family (we are all cyclists) and in my cycling associations...
Translated reviews
Response from zefal.com
Hello Cédric,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not fulfilled within the desired timeframe. Your feedback is valuable and allows us to improve our service. As of Thursday, August 7, it was indicated via a banner (at the top of our site) that we would not be shipping until our return from vacation, the company being completely closed during this period. This message may not have been visible enough, and we take note of it to prevent an experience like yours from happening during our next closures.
We take your comments very seriously and will examine how to improve our customer service. We hope you will give us another chance in the future.
Best regards,
The Zéfal team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not fulfilled within the desired timeframe. Your feedback is valuable and allows us to improve our service. As of Thursday, August 7, it was indicated via a banner (at the top of our site) that we would not be shipping until our return from vacation, the company being completely closed during this period. This message may not have been visible enough, and we take note of it to prevent an experience like yours from happening during our next closures.
We take your comments very seriously and will examine how to improve our customer service. We hope you will give us another chance in the future.
Best regards,
The Zéfal team
F
Rating: 5 out of 5
Perfect
Translated reviews
M
Rating: 5 out of 5
Great to be able to order spare parts for repairs.
Translated reviews
J
Rating: 5 out of 5
Perfect
Translated reviews
M
Rating: 5 out of 5
Fast, efficient and compliant
Translated reviews
N
Rating: 5 out of 5
Nothing to report perfect
Translated reviews
N
Rating: 5 out of 5
Order delivered on time and equipment as expected
Translated reviews
C
Rating: 5 out of 5
Product and service very satisfactory
Translated reviews
M
Rating: 4 out of 5
Good products matching the description. Package shipping ok
Translated reviews
N
Rating: 5 out of 5
Very good
Translated reviews
M
Rating: 5 out of 5
Excellent brand I highly recommend
Translated reviews
M
Rating: 4 out of 5
Fast delivery time satisfied with everything
Translated reviews
S
Rating: 5 out of 5
Great
Translated reviews
A
Rating: 5 out of 5
Perfect. Best regards
Translated reviews
E
Rating: 5 out of 5
Fast shipping, lightweight bottle holder that really holds the bottles well, used for gravel riding with friends, even doing skids.
Translated reviews
N
Rating: 5 out of 5
Parts for old models. Very fast shipping!
Translated reviews
B
Rating: 5 out of 5
Very good customer service, nothing to say
Translated reviews
C
Rating: 5 out of 5
Nice equipment made in France!
Translated reviews
M
Rating: 5 out of 5
good product delivered on time
Translated reviews
P
Rating: 5 out of 5
Items matching my expectations as always.
Translated reviews
M
Rating: 5 out of 5
Product received as expected
Translated reviews
J
Rating: 5 out of 5
Good products that match the description and are practical!
Translated reviews
M
Rating: 5 out of 5
Top
Translated reviews
A
Rating: 5 out of 5
Very good.
Translated reviews
Response from zefal.com
Dear Alain,
We sincerely thank you for your positive feedback regarding your experience with Zefal. Your satisfaction is our priority, and we are pleased that your experience met your expectations. Please do not hesitate to reach out to us if you have any questions or suggestions.
We sincerely thank you for your positive feedback regarding your experience with Zefal. Your satisfaction is our priority, and we are pleased that your experience met your expectations. Please do not hesitate to reach out to us if you have any questions or suggestions.
D
Rating: 5 out of 5
-
Translated reviews
Response from zefal.com
Hello Denis,
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you are satisfied with your experience on our site. Please do not hesitate to reach out to us if you have any questions or need assistance.
Best regards,
The Zefal team
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you are satisfied with your experience on our site. Please do not hesitate to reach out to us if you have any questions or need assistance.
Best regards,
The Zefal team