Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
All reviews
L
Luis D.
Rating: 2 out of 5
following a purchase from 14/10/2025
An item returned because the system is not suitable for current saddles and return at my expense???
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Response from zefal.com
Hello Luis,
Thank you for taking the time to share your feedback. We are sorry to learn that our product did not meet your expectations. Please know that your satisfaction is a priority for us. We are committed to continuously improving our offerings so that this issue does not happen again.
We hope to have the opportunity to fully satisfy you during your next visit to zefal.com.
Best regards,
The Zefal team
J
Jacques L.
Rating: 5 out of 5
following a purchase from 12/10/2025
Very good
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P
Patrick B.
Rating: 5 out of 5
following a purchase from 11/10/2025
No issues
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P
Philippe C.
Rating: 5 out of 5
following a purchase from 10/10/2025
Fast
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C
Claude N.
Rating: 4 out of 5
following a purchase from 07/10/2025
Satisfactory shopping experience. Fast delivery.
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C
Christophe M.
Rating: 5 out of 5
following a purchase from 27/09/2025
Matches the description
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H
Hervé V.
Rating: 5 out of 5
following a purchase from 05/10/2025
super product
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F
Frédéric Roussy R.
Rating: 5 out of 5
following a purchase from 03/10/2025
Good products and good compatibility. We'll see with time
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 02/10/2025
Perfect
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N
Nathalie M.
Rating: 5 out of 5
following a purchase from 28/09/2025
Ultra fast delivery and good product
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O
Olivier L.
Rating: 5 out of 5
following a purchase from 28/09/2025
Excellent fast and reliable service. Good products made in France
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C
Carl R.
Rating: 5 out of 5
following a purchase from 28/09/2025
Very simple procedures, very professional process.
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F
Frédéric E.
Rating: 5 out of 5
following a purchase from 28/09/2025
the product is compliant with the order
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Louis G.
Rating: 5 out of 5
following a purchase from 28/09/2025
Very good products, meets my expectations.
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P
Pierre C.
Rating: 5 out of 5
following a purchase from 26/09/2025
Very satisfied with my order with the promotional prices.
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F
Frederic W.
Rating: 5 out of 5
following a purchase from 04/08/2025
Delivery was compliant and fast. The delivered material works perfectly
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R
Raphaël Laurent H.
Rating: 5 out of 5
following a purchase from 08/05/2025
Impeccable
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U
Ulric D.
Rating: 5 out of 5
following a purchase from 05/07/2025
Top
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G
Gregory B.
Rating: 5 out of 5
following a purchase from 23/09/2025
Products as described
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Q
Quentin R.
Rating: 5 out of 5
following a purchase from 20/09/2025
Great simple and effective products and fast logistics service. I recommend
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T
Trembleau P.
Rating: 5 out of 5
following a purchase from 22/09/2025
In line with our expectations
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L
Louis M.
Rating: 5 out of 5
following a purchase from 03/04/2025
Very good site. No issues
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B
Benoit P.
Rating: 5 out of 5
following a purchase from 20/09/2025
Perfect, and in line with my expectations, I recommend
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M
Michael K.
Rating: 5 out of 5
following a purchase from 22/09/2025
Good product and service, the communication in particular was excellent A big up to Marion for her attention to detail and timely emails.
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E
Emmanuel G.
Rating: 5 out of 5
following a purchase from 20/09/2025
material meets my expectations.
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E
Eric D.
Rating: 5 out of 5
following a purchase from 20/09/2025
Fast service
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J
Johann S.
Rating: 5 out of 5
following a purchase from 21/09/2025
Top bag, I put the essentials in it
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C
Christophe B.
Rating: 5 out of 5
following a purchase from 19/09/2025
Nothing to report
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O
Olivier M.
Rating: 3 out of 5
following a purchase from 12/09/2025
Not seeing my order arrive and especially having no tracking email, I called. No phone number on the site. Thank you Google. I leave a message for someone to call me back. They don't do it. I call back and I'm told they forgot to take care of my order but they will do it right away. I request express shipping to make up for it. Nope.
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Response from zefal.com
Hello Olivier,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you encountered difficulties with the tracking of your order and our customer service. Due to a stock error, a product blocked the order and we have taken the necessary steps to find the missing reference. Your feedback is valuable and we will work to improve these points.
Best regards,
The Zefal team
J
Jean Francois M.
Rating: 5 out of 5
following a purchase from 23/08/2025
very good
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M
Michel S.
Rating: 5 out of 5
following a purchase from 19/09/2025
Odorless bottle which is very pleasant!!
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E
Eric M.
Rating: 5 out of 5
following a purchase from 21/04/2025
Very satisfied with all Zefal products, and moreover, many of them are Made In France
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C
Christophe T.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast and efficient delivery. Satisfied to find replacement parts.
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G
Gérard C.
Rating: 5 out of 5
following a purchase from 27/03/2025
Quality material. Order compliant. Fast shipping. I recommend
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D
Daniel V.
Rating: 5 out of 5
following a purchase from 04/05/2025
The delivered products perfectly match the description on the site.
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V
Vincent P.
Rating: 5 out of 5
following a purchase from 24/07/2025
compliant with the description, suitable for my occasional use.
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S
Stéphane C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast shipping, careful packaging, complete order, very good product. Thank you!
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P
Philippe J.
Rating: 2 out of 5
following a purchase from 07/07/2025
poorly packaged parcel slightly damaged product
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Response from zefal.com
Hello Philippe,
Thank you for taking the time to share your feedback. We are sorry to learn that your package arrived in an unsatisfactory condition. Your satisfaction is our priority and we take your feedback very seriously. We will strengthen our packaging protocols to prevent this from happening in the future.
Best regards,
The Zefal team
R
Renaud T.
Rating: 5 out of 5
following a purchase from 18/06/2025
compliant with the order.
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P
Philippe T.
Rating: 5 out of 5
following a purchase from 05/09/2025
Very good customer service
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