Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

All reviews

J
Julio G.
Rating: 5 out of 5
following a purchase from 11/04/2025
I loved the purchase, receiving the products I ordered and very well packed, thank you, I will buy again later
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G
Gilles D.
Rating: 5 out of 5
following a purchase from 30/08/2025
Received on time and in line with my expectations.
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C
Céline C.
Rating: 5 out of 5
following a purchase from 11/09/2025
Order compliant, satisfied, however the packaging is still huge compared to the item. Maybe there could be a way to reduce it?
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H
Hugues D.
Rating: 5 out of 5
following a purchase from 05/09/2025
Good
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R
Roland C.
Rating: 5 out of 5
following a purchase from 16/09/2025
Nothing to report
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M
Mehdy P.
Rating: 1 out of 5
following a purchase from 28/06/2025
The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid
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Response from zefal.com
Hello Mehdy,

Thank you for taking the time to share your opinion. We are sorry to learn that you encountered difficulties with our product and our return process. The non-coverage of the return is specified in our T&Cs. Your feedback is valuable and will help us improve our services and the quality of our products.

Best regards,
The Zefal team
J
Jean K.
Rating: 5 out of 5
following a purchase from 01/07/2025
I know the brand and these products, I was satisfied with the speed of your shipments
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H
Hervé L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast and compliant delivery.
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C
Céline L.
Rating: 5 out of 5
following a purchase from 09/05/2025
great
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M
Michel F.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good
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A
Andy B.
Rating: 5 out of 5
following a purchase from 15/08/2025
Top notch!
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G
Guilhem E.
Rating: 5 out of 5
following a purchase from 18/06/2025
very good
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T
Thierry V.
Rating: 5 out of 5
following a purchase from 10/09/2025
perfect..
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J
Jens E.
Rating: 5 out of 5
following a purchase from 31/05/2025
Very good spare part
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S
Stéphane G.
Rating: 5 out of 5
following a purchase from 08/09/2025
Compliant, Fast
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M
Maryse M.
Rating: 5 out of 5
following a purchase from 05/08/2025
Fast delivery, good material
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P
Pascal M.
Rating: 5 out of 5
following a purchase from 17/08/2025
perfect
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F
Franck L.
Rating: 5 out of 5
following a purchase from 31/03/2025
Very good product.
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M
Mathieu T.
Rating: 1 out of 5
following a purchase from 07/09/2025
The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.
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Response from zefal.com
Hello Mathieu,

Thank you for taking the time to share your opinion. We are sorry to learn that the case received does not meet your expectations. Ref.7138 concerns the iPhone 14 (6.1''), if your iPhone is a Pro, Pro Max or Plus, we have the case that will fit. Please note that you have 3 weeks to return your product or make an exchange.

Best regards,
The Zefal team
A
Anne F.
Rating: 3 out of 5
following a purchase from 18/05/2025
Hard to conceive that delivery does not happen abroad, or at least in Europe
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A
Alfred O.
Rating: 5 out of 5
following a purchase from 24/05/2025
Product meets my needs, fast delivery, great.
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R
Romain H.
Rating: 1 out of 5
following a purchase from 23/08/2025
The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.
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Response from zefal.com
Hello Romain,

Thank you for taking the time to share your opinion. We produce 60% of our products (bottles, bottle holders, mudguards, mirrors, etc...) at our production site in Jargeau. Indeed, another part of the products, such as our luggage, is developed in our design office, but manufactured abroad. Information about whether our products are designed in France or not is specified in the 'advice and commitments' section of our product pages.

Best regards,
The Zefal team
J
Jean-Paul B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Excellent product!
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S
Sébastien P.
Rating: 5 out of 5
following a purchase from 10/07/2025
Package received well
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J
Julien J.
Rating: 5 out of 5
following a purchase from 05/09/2025
High quality products. Never disappointed
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R
Rémy I.
Rating: 5 out of 5
following a purchase from 15/09/2025
Excellent order tracking, very fast delivery and product as described on the site
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G
Guillaume S.
Rating: 5 out of 5
following a purchase from 16/06/2025
Very good
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N
Nicolas R.
Rating: 5 out of 5
following a purchase from 07/09/2025
Good quality products.
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J
Jean G.
Rating: 5 out of 5
following a purchase from 15/08/2025
Good service
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N
Nassim G.
Rating: 5 out of 5
following a purchase from 20/05/2025
Very good item
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J
Jean Marc M.
Rating: 5 out of 5
following a purchase from 31/03/2025
Perfect
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F
Fabrice B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good (1st order)
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J
Julien M.
Rating: 5 out of 5
following a purchase from 10/08/2025
Nothing to report
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Y
Yannick D.
Rating: 5 out of 5
following a purchase from 25/04/2025
One word: competence! Good quality items and attentive listening
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S
Stephane G.
Rating: 5 out of 5
following a purchase from 10/05/2025
Perfect, top bags
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S
Samuel M.
Rating: 5 out of 5
following a purchase from 14/09/2025
Very happy with my purchase
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B
Barbara G.
Rating: 2 out of 5
following a purchase from 23/06/2025
After 5 hikes, I had to re-sew the waist strap... The seams on the straps could also be reinforced
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Response from zefal.com
Hello Barbara,

Thank you for your feedback. We are sorry to learn that you encountered issues with the waist strap and the straps. Do you have any photos of the defect on the waist strap to send us? Our customer service will give their opinion on this matter. We hope you continue to enjoy your hikes with our items.

Best regards,
The Zefal team.
C
Cédric M.
Rating: 5 out of 5
following a purchase from 01/05/2025
Light and sturdy product
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F
Françoise B.
Rating: 5 out of 5
following a purchase from 29/08/2025
Perfect
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S
Sophie B.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very good
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