MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.
All reviews
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Flavio P.
Rating: 5 out of 5
following a purchase from 30/07/2025
My wife, who underwent macular hole surgery, found your device very useful, managing to maintain the recommended position with minimal effort, listening to audiobooks, etc. Thank you.
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Maryline M.
Rating: 5 out of 5
following a purchase from 20/07/2025
Very satisfied with my purchase which helped me a lot after my eye surgery.
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Nicolas N.
Rating: 5 out of 5
following a purchase from 16/07/2025
Very good material that I used after a vitrectomy. I recommend it.
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PASCAL S.
Rating: 4 out of 5
following a purchase from 15/07/2025
It's a shame that the chin rests on the plastic, which is not optimal. A higher and firmer foam would have prevented contact.
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Response from MassMe
Thank you for your feedback, the manual specifies that the two tips must be glued side by side to prevent any contact with the frame. The foam has two densities, allowing you to choose a firmer support.
N
NATALIA B.
Rating: 5 out of 5
following a purchase from 15/07/2025
I gave it to my sister-in-law after a vitrectomy and she is very happy, it helps her get through this uncomfortable recovery.
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Jocelyne A.
Rating: 5 out of 5
following a purchase from 13/07/2025
Product meets my expectations.
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Andrea T.
Rating: 5 out of 5
following a purchase from 02/07/2025
Is a good headrest
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Daniela Z.
Rating: 3 out of 5
following a purchase from 04/07/2025
So far so good. However, the sharp edges are very disturbing!
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Response from MassMe
Thank you very much for your feedback. It is very important to carefully follow the instructions for the 8 cm thick foam cushion to avoid any contact with the holder. While it is not dangerous, it is not intended to come into direct contact.
J
jean-michel B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Perfect. I can't imagine the ordeal of sleeping for 7 days with my face down like without the help of the post-vitrectomy pillow.
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Anne D.
Rating: 5 out of 5
following a purchase from 24/06/2025
Very good device at a reasonable cost for a recovery requiring a bubble position
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Nadia C.
Rating: 5 out of 5
following a purchase from 24/06/2025
Very useful for the postoperative course of a vitrectomy
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Christiane S.
Rating: 5 out of 5
following a purchase from 24/06/2025
Very satisfied. Huge help after vitrectomy.
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Rémi D.
Rating: 5 out of 5
following a purchase from 20/06/2025
Very good .multi positions and comfortable
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Marcel W.
Rating: 5 out of 5
following a purchase from 29/05/2025
Mechanically easy to handle, the headrest should be a bit longer and wider, and the padding should be made of higher quality foam
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Response from MassMe
Thank you for your feedback. We have improved the foam and opted for a double-sided version. This exclusive feature allows you to choose the most comfortable side for longer use.
N
Nadege R.
Rating: 4 out of 5
following a purchase from 07/06/2025
Overall satisfied but a long support causes discomfort in the cheeks. Perhaps the design should be reviewed to avoid pain during long support on the cheeks - Thank you
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Response from MassMe
Thank you for your feedback. We have precisely designed the first double-sided foam allowing the user to choose the side that best suits their morphology and sensitivity.
P
PATRICK T.
Rating: 4 out of 5
following a purchase from 06/06/2025
Very practical equipment in a sitting position for neck rest with the head down. Allows reading, watching a tablet while respecting the recovery guidelines after a macular hole operation.
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MICHELE F.
Rating: 5 out of 5
following a purchase from 06/06/2025
Valid product and of good quality.
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Sylvie F.
Rating: 5 out of 5
following a purchase from 06/06/2025
If we don't talk about the quality and speed of delivery despite the encouragement to take the package for fast delivery, the equipment is very easy to use and provides great comfort.
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Mercedes M.
Rating: 1 out of 5
following a purchase from 05/06/2025
it is unstable and moves when placed on a table.
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Response from MassMe
When placing the system on a table, the column that supports the cushion prevents it from moving. I recommend consulting the user manual, chapter 2: «Sitting mode», as well as photo 8.
K
Kerstin F.
Rating: 4 out of 5
following a purchase from 05/06/2025
Everything is fine, it could just be a bit more stable and adjustable to a higher position
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Response from MassMe
Thank you for your feedback. In the lying position, the system is compatible with mattresses up to 36 cm thick! In the sitting position, it is designed for people up to 1.95 m tall. Of course, the seat height of the chair or stool also plays an important role.
M
Marco E.
Rating: 5 out of 5
following a purchase from 06/06/2025
Easy to assemble, effective and easily usable both sitting and lying down
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Karin B.
Rating: 5 out of 5
following a purchase from 04/06/2025
Very good
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Dag T.
Rating: 4 out of 5
following a purchase from 23/05/2025
The fabric is worn when in touch with Velcro. Otherwise good
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Danielle N.
Rating: 4 out of 5
following a purchase from 16/05/2025
Very good model that should provide the necessary support after a vitrectomy.
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thierry L.
Rating: 5 out of 5
following a purchase from 14/05/2025
Very useful
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Jose Luis M.
Rating: 5 out of 5
following a purchase from 14/05/2025
Everything is correct according to the product description, fast and efficient shipping. Very useful after a vitrectomy.
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Angèle E.
Rating: 5 out of 5
following a purchase from 12/05/2025
Thank you, my recovery was much easier with your help
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Marc D.
Rating: 4 out of 5
following a purchase from 30/04/2025
Upcoming use
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Simonas R.
Rating: 5 out of 5
following a purchase from 30/04/2025
Much better than what you get on Amazon from Chinese resellers.
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Andrea D.
Rating: 5 out of 5
following a purchase from 26/04/2025
The product met all expectations, serving a very important function in the success of the vitrectomy operation. The only drawback is the transportation cost that was paid within the purchase, but upon arrival at the destination, FedEx charged additional shipping and import fees, increasing the product's price fourfold.
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Response from MassMe
The home delivery was included, with no extra charge. This is a bad practice on the part of the Chilean delivery person who deceived you.
H
Habib C.
Rating: 3 out of 5
following a purchase from 03/02/2025
Very good purchase
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alain C.
Rating: 5 out of 5
following a purchase from 28/04/2025
Well received, according to my expectations
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Ginette S.
Rating: 5 out of 5
following a purchase from 29/04/2025
perfectly matches my needs,
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Patricia W.
Rating: 5 out of 5
following a purchase from 19/04/2025
It is very helpful to me as it relieves the neck and shoulders.
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Tara H.
Rating: 5 out of 5
following a purchase from 14/04/2025
Purchased in advance of an eye operation. Lovely and soft head rest. Great design. Packaged arrived quickly from France.
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Melda S.
Rating: 4 out of 5
following a purchase from 12/04/2025
The headrest is very good and comfortable, but to adjust the headrest, you always have to screw the head part, which I find very impractical.
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Response from MassMe
It is not necessary to unscrew the screw! It only needs to be turned three times for the axis to adjust the angle to be automatically released! The small noise (click) with each angle step is normal.
D
Denis J.
Rating: 5 out of 5
following a purchase from 09/04/2025
This product is really comfortable and suitable for the days following vitrectomy. Very satisfied.
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Sylvie H.
Rating: 5 out of 5
following a purchase from 08/04/2025
Following a retina operation, I use the cushion that allows me to adopt the H24 posture recommended by the surgeon. This constraint is more manageable for me thanks to the Massme pillow.
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Federica M.
Rating: 5 out of 5
following a purchase from 07/04/2025
Extremely punctual delivery, despite the poor position to assume post-operation, I think this device is the most comfortable for night and day compared to the others.
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Pétronille M.
Rating: 5 out of 5
following a purchase from 09/04/2025
Order received quickly. Product meets my expectations.
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