/10
★★★★★
based on 8368 reviews published
★★★★★
based on 8368 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
A little disappointed. I didn't get the gift wrap that I paid for (refunded) to give, not great and a very visible label.
Julie V.
purchased on 15/10/2021
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Answer from Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to refund our customers for any oversight on our part, which we have done... We also sent you back a lamp.
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
3
/5
★★★☆☆
Very good product except regret that the image is not very clear otherwise nothing to say
Auriane R.
purchased on 06/10/2021
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Answer from Pictyourlamp.com
Hello,
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
3
/5
★★★☆☆
The photo rendering is a bit distorted compared to the original
Marie Therese C.
purchased on 07/08/2021
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
3
/5
★★★☆☆
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
Priscilia L.
purchased on 15/07/2021
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Answer from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
2
/5
★★☆☆☆
The lamp does not work with batteries, only on sector, I have reported it but I have no return
Noelle L.
purchased on 04/07/2021
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
Disappointed with the quality of the support
Valérie Marie O.
purchased on 08/06/2021
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Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
David G.
purchased on 11/06/2021
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2
/5
★★☆☆☆
I'm very pleased with this product, it works well, although it's a bit fragile, but I'm very disappointed with the photo printing, the frame is in the shape of a diamond but we can't adapt the photos ourselves and the company doesn't do it for us. I've been using it for a while now, but it's a good idea to keep it up to date with the times.
Julien L.
purchased on 03/06/2021
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3
/5
★★★☆☆
Beautiful product
Christine J.
purchased on 28/05/2021
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3
/5
★★★☆☆
Fast delivery product a little expensive for the quality base just holds the support not safe risk of breaking if moved
Valerie H.
purchased on 26/05/2021
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3
/5
★★★☆☆
I am very pleased with the quality of the product I ordered, but the delivery time was not respected despite the fact that I was invoiced.
Monique P.
purchased on 24/05/2021
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Answer from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
Mickaël M.
purchased on 23/05/2021
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Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
2
/5
★★☆☆☆
I am very disappointed the photo lamp is pretty and the drawings are well done. I received it quickly but the price is much too high 40euro for what I know the lamp is very small and not of good quality it's really exaggerated I was really expecting something better very disappointed I will not order anymore
Jessica C.
purchased on 23/05/2021
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Answer from Pictyourlamp.com
Hello,
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
Not bad but BEWARE THEY ADVERTISE DIMENSIONS THAT HAVE NOTHING TO DO WITH THE REALITY LIES
Mickael K.
purchased on 20/05/2021
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Answer from Pictyourlamp.com
Hello,
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
Yohan V.
purchased on 11/05/2021
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Answer from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
2
/5
★★☆☆☆
I have ordered a lamp with the supplement to be delivered in 24/48h and received the package that 5 days after I would like to be reimbursed for the additional costs that I made in advance thank you, my otherwise very good lamp a little small but it goes its pass thank you bcp
Freddy L.
purchased on 19/05/2021
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3
/5
★★★☆☆
I have received my order and I am very pleased with the service.
Nadine H.
purchased on 19/05/2021
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3
/5
★★★☆☆
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
Cécilia C.
purchased on 16/05/2021
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Answer from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
3
/5
★★★☆☆
The screen print is a little light and too bad it's plastic!!!
Thierry L.
purchased on 16/05/2021
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Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3
/5
★★★☆☆
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
Eric J.
purchased on 04/05/2021
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Answer from Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
3
/5
★★★☆☆
I thought it was glass (crystal)
Serghei P.
purchased on 01/05/2021
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2
/5
★★☆☆☆
Disappointed, not what I expected. Not much explanation for the description
Audrey S.
purchased on 09/05/2021
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Answer from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
I paid 7,90 for a delivery in 48 hours and the lamp arrived after 7 days. And of course after Mother's Day I am very disappointed with the delivery I asked for a refund of the delivery costs but without success
David H.
purchased on 05/05/2021
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Answer from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Indeed, carriers may encounter problems during the delivery of your parcels as Mother's Day approaches.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3
/5
★★★☆☆
You can do more the article arrived broken unfortunately
Ciro S.
purchased on 04/05/2021
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3
/5
★★★☆☆
Top
Astrid P.
purchased on 16/04/2021
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3
/5
★★★☆☆
De aangegeven levertijd klopt niet wacht al 2 weken op de lamp hoop dat hij voor moederdag wel geleverd word
Martijn P.
purchased on 14/04/2021
3
/5
★★★☆☆
But I think it's a shame you don't put the batteries in with...
Pascaline R.
purchased on 12/02/2021
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Answer from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3
/5
★★★☆☆
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
Sarah D.
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Answer from Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
2
/5
★★☆☆☆
Packaging was not inviting also the hart shape was not what I expected
Kelsey D.
purchased on 02/02/2021
3
/5
★★★☆☆
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
Emmanuel C.
purchased on 11/01/2021
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