9.3/10
★★★★★
based on 8219 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
User icon
Mickaël M.
purchased on 23/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
2 /5
★★☆☆☆
I am very disappointed the photo lamp is pretty and the drawings are well done. I received it quickly but the price is much too high 40euro for what I know the lamp is very small and not of good quality it's really exaggerated I was really expecting something better very disappointed I will not order anymore
User icon
Jessica C.
purchased on 23/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
2 /5
★★☆☆☆
Not bad but BEWARE THEY ADVERTISE DIMENSIONS THAT HAVE NOTHING TO DO WITH THE REALITY LIES
User icon
Mickael K.
purchased on 20/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
User icon
Yohan V.
purchased on 11/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
2 /5
★★☆☆☆
I have ordered a lamp with the supplement to be delivered in 24/48h and received the package that 5 days after I would like to be reimbursed for the additional costs that I made in advance thank you, my otherwise very good lamp a little small but it goes its pass thank you bcp
User icon
Freddy L.
purchased on 19/05/2021
Translated review
3 /5
★★★☆☆
I have received my order and I am very pleased with the service.
User icon
Nadine H.
purchased on 19/05/2021
Translated review
3 /5
★★★☆☆
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
User icon
Cécilia C.
purchased on 16/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
The screen print is a little light and too bad it's plastic!!!
User icon
Thierry L.
purchased on 16/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
User icon
Eric J.
purchased on 04/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
I thought it was glass (crystal)
User icon
Serghei P.
purchased on 01/05/2021
Translated review
2 /5
★★☆☆☆
Disappointed, not what I expected. Not much explanation for the description
User icon
Audrey S.
purchased on 09/05/2021
Translated review
Answer from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2 /5
★★☆☆☆
I paid 7,90 for a delivery in 48 hours and the lamp arrived after 7 days. And of course after Mother's Day I am very disappointed with the delivery I asked for a refund of the delivery costs but without success
User icon
David H.
purchased on 05/05/2021
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Indeed, carriers may encounter problems during the delivery of your parcels as Mother's Day approaches.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
You can do more the article arrived broken unfortunately
User icon
Ciro S.
purchased on 04/05/2021
Translated review
3 /5
★★★☆☆
Top
User icon
Astrid P.
purchased on 16/04/2021
Translated review
3 /5
★★★☆☆
De aangegeven levertijd klopt niet wacht al 2 weken op de lamp hoop dat hij voor moederdag wel geleverd word
User icon
Martijn P.
purchased on 14/04/2021
3 /5
★★★☆☆
But I think it's a shame you don't put the batteries in with...
User icon
Pascaline R.
purchased on 12/02/2021
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
User icon
Sarah D.
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
2 /5
★★☆☆☆
Packaging was not inviting also the hart shape was not what I expected
User icon
Kelsey D.
purchased on 02/02/2021
3 /5
★★★☆☆
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
User icon
Emmanuel C.
purchased on 11/01/2021
Translated review
2 /5
★★☆☆☆
I received an order as described but I still placed the order 2 weeks before Christmas and I received the package the day before. I found that the delivery time was not at all as expected.
User icon
Mathilde D.
purchased on 15/12/2020
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry about the unusually long delivery time.
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Not very satisfied with the speed of delivery but the product conforms to the description on the site on this point nothing to complain about.
User icon
Amandine S.
purchased on 13/12/2020
Translated review
Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Not bad result but I expected better... not wahou....
User icon
Valerie J.
purchased on 03/12/2020
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Damaged base that didn't fit in there. I had to drill down. Too bad because the picture is beautiful
User icon
Yoan D.
purchased on 16/12/2020
Translated review
Answer from Pictyourlamp.com
Hello, we're glad you like the image but we're sorry for the inconvenience. I've made some inquiries about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Order shipped quickly correct quality I put that 3 stars because on a lamp the case with deteriorated batteries
User icon
Stephanie M.
purchased on 29/11/2020
Translated review
Answer from Pictyourlamp.com
Hello, I'm delighted that you like your order but I'm sorry because I can't see any exchange with customer service on this subject. Our bases are guaranteed for 1 year. If you have received a damaged base, simply let us know and we will replace it. Please come back to us at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Well apart from the delivery where the package was thrown to me and in the rain all day while there were people to receive it.
User icon
Manon T.
purchased on 22/11/2020
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for this abnormal delivery, unfortunately it is beyond our control.
With all our apologies for the inconvenience, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Good logistics, good quality. 2 small remarks: I thought I would have a better quality of photo, up close it seems a little pixelated to me. It's also a pity that we are not given the choice to "center" the photo as we wish during the conception! Anyway, the proposed product is great as a gift idea!
User icon
Pierre-julien D.
purchased on 22/12/2020
Translated review
Answer from Pictyourlamp.com
Hello, we're delighted that you like our product. As far as the quality of the photos is concerned, we do our best to process them as well as possible. Please come back to us at [email protected] with a simple photo to check the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2 /5
★★☆☆☆
Did not receive the prestige gift box, even though it had been paid for. I sent an email as soon as I received it and no return from them.
User icon
Jacqueline M.
purchased on 13/12/2020
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry about this oversight.
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2 /5
★★☆☆☆
Hello the lamp and impeccable except the delivery man who opened the box to put in the letterbox he did not bother to knock on the door so the birthday present is spoiled because my husband had it all opened and not wrapped I had to order several lamps my eyesight what happened I will not buy anymore it's a pity.
User icon
Ousmane Estelle B.
purchased on 08/06/2020
Translated review
Answer from Pictyourlamp.com
Hello,
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
Great gift for my aunt who was very happy and I was a little disappointed because in the picture it would have looked like glass and it's plexiglass but otherwise great.
User icon
Fiona L.
purchased on 08/06/2020
Translated review
Answer from Pictyourlamp.com
Hi, we're glad you like our product, but we're sorry about the misunderstanding. We try to make it as clear as possible on our site; all our plates are made of acrylic glass, not glass.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2 /5
★★☆☆☆
Sorry between photo produced on the site and reality "there's no photo" !
User icon
Natalie R.
purchased on 25/05/2020
Translated review
Answer from Pictyourlamp.com
Hello, Ms. Revel, I'm sorry you don't like the result. We doubted ourselves about the visual appeal of the result. In the main picture, the subjects are more than 50 meters away and the details are missing. Nevertheless, we tried to keep the visual "concept" of the photo. We hope that you will not hold it against us. Our graphic designers spend a lot of time optimizing the photos and getting the most out of them. If you give us another chance to show you the quality of our work, I advise you to send us high quality photos. I invite you to visit our frequently asked questions to evaluate the quality of your photos.
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr