9.3/10
★★★★★
based on 9657 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Quote well but I'm disappointed because I didn't receive the right base with my photo lamp (it doesn't have a usb port and I ordered with it) I'm disappointed with the experience

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Paulo C.
purchased on 02/01/2020
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Answer from Pictyourlamp.com
Hello, I'm sorry about the negative feedback from your order.
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
3 /5
★★★☆☆

The photo is not centered, this is the only negative point but it is, nevertheless, quite disappointing.

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Céline V.
purchased on 10/02/2020
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Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆

The base received has a slot too wide compared to the Plexiglas. I had to compensate with pellets glued to the bottom of the Plexiglas. Both products come from you.

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Rene A.
purchased on 07/03/2020
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Answer from Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆

Pretty good but error in the base, I had to send the base back for exchange.

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Giovanni R.
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Answer from Pictyourlamp.com
Hello Mr. Rioul, we're very sorry for the inconvenience. Indeed, we made a mistake in the pedestal and we are very sorry. We did our best to ship you the new base as soon as possible. Please accept our apologies for the error. Sincerely, Thomas from Lampephoto.fr
2 /5
★★☆☆☆

Package lost in the mail, after 10 days I still had nothing, the customer service made me wait another 5 days to re-ship me the order.

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Paulo C.
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Answer from Pictyourlamp.com
Hello Mr. Costa, we're very sorry for the inconvenience. Following our exchanges we prefabricated your order as soon as we knew that the package was lost. The second package was sent on Friday, the weekend postponed the delivery a little more. Please accept our apologies for the inconvenience. Sincerely, Thomas from lampephoto.fr
3 /5
★★★☆☆

We were supposed to receive the lamps for Christmas, so we got them on the 31st. 12 days of delivery is too long. Otherwise the lamps are very good, my children were happy in the end. But it's a pity.

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Sylvie P.
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Answer from Pictyourlamp.com
Good morning Mrs Piccolo, we are absolutely sorry for the delay, we know that during this festive season we have no right to be wrong. The package was sent on time, but the time it took the post office to deliver is much longer than the commitments. We are sorry about this and have sent you today a purchase order to use on a future order. Hoping that you will not hold it against us, all the team of lampephoto.fr joins me in wishing you a very happy new year to come. Sincerely, Thomas from Lampephoto.fr
2 /5
★★☆☆☆

Order received broken, sent back a second time but too late for the anniversary.

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Baptiste D.
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Answer from Pictyourlamp.com
Hello, Mr. Durand, we're very sorry for the inconvenience. Indeed, we did our best to resend the order to you the same day you returned to us. Please accept our apologies for the delay. Sincerely, Thomas from Lampephoto.fr
3 /5
★★★☆☆

It does not say that the Bluetooth speaker does not have a remote control. Nice lamp but disappointed.

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Clément B.
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Answer from Pictyourlamp.com
Hello Mr Bigarnet, we are really sorry for this misunderstanding, but as we had the opportunity to show you, it is indicated a little everywhere on the product descriptions as well as on the pictures that Bluetooth does not have a remote control. It works with a smartphone or any Bluetooth enabled device. We hope that when in use, you will get full satisfaction from the lamp. Sincerely, Thomas from Lampephoto.fr


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