/10
★★★★★
based on 6006 published reviews
★★★★★
based on 6006 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
Yohan V.
purchased on 11/05/2021
Translated review Answer from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I have received my order and I am very pleased with the service.
Nadine H.
purchased on 19/05/2021
Translated review3/5
★★★☆☆
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
Cécilia C.
purchased on 16/05/2021
Translated review Answer from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
The screen print is a little light and too bad it's plastic!!!
Thierry L.
purchased on 16/05/2021
Translated review Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
Eric J.
purchased on 04/05/2021
Translated review Answer from Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I thought it was glass (crystal)
Serghei P.
purchased on 01/05/2021
Translated review2/5
★★☆☆☆
Disappointed, not what I expected. Not much explanation for the description
Audrey S.
purchased on 09/05/2021
Translated review Answer from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I paid 7,90 for a delivery in 48 hours and the lamp arrived after 7 days. And of course after Mother's Day I am very disappointed with the delivery I asked for a refund of the delivery costs but without success
David H.
purchased on 05/05/2021
Translated review Answer from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Indeed, carriers may encounter problems during the delivery of your parcels as Mother's Day approaches.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
You can do more the article arrived broken unfortunately
Ciro S.
purchased on 04/05/2021
Translated review3/5
★★★☆☆
Top
Astrid P.
purchased on 16/04/2021
Translated review3/5
★★★☆☆
De aangegeven levertijd klopt niet wacht al 2 weken op de lamp hoop dat hij voor moederdag wel geleverd word
Martijn P.
purchased on 14/04/2021
3/5
★★★☆☆
But I think it's a shame you don't put the batteries in with...
Pascaline R.
purchased on 12/02/2021
Translated review Answer from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
Sarah D. Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
2/5
★★☆☆☆
Packaging was not inviting also the hart shape was not what I expected
Kelsey D.
purchased on 02/02/2021
3/5
★★★☆☆
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
Emmanuel C.
purchased on 11/01/2021
Translated review2/5
★★☆☆☆
I received an order as described but I still placed the order 2 weeks before Christmas and I received the package the day before. I found that the delivery time was not at all as expected.
Mathilde D.
purchased on 15/12/2020
Translated review Answer from Pictyourlamp.com
Hello, we're sorry about the unusually long delivery time.
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Not very satisfied with the speed of delivery but the product conforms to the description on the site on this point nothing to complain about.
Amandine S.
purchased on 13/12/2020
Translated review Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Not bad result but I expected better... not wahou....
Valerie J.
purchased on 03/12/2020
Translated review Answer from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Damaged base that didn't fit in there. I had to drill down. Too bad because the picture is beautiful
Yoan D.
purchased on 16/12/2020
Translated review Answer from Pictyourlamp.com
Hello, we're glad you like the image but we're sorry for the inconvenience. I've made some inquiries about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Order shipped quickly correct quality I put that 3 stars because on a lamp the case with deteriorated batteries
Stephanie M.
purchased on 29/11/2020
Translated review Answer from Pictyourlamp.com
Hello, I'm delighted that you like your order but I'm sorry because I can't see any exchange with customer service on this subject. Our bases are guaranteed for 1 year. If you have received a damaged base, simply let us know and we will replace it. Please come back to us at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr