Reviews Pinup Secret

Order received promptly within the time indicated,

A product where the Pin-up secret label is half peeled off Another one leaked in the parcel And a 3rd one didn't have the transparent security sticker.

I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...

Excellent product

Satisfied

I asked for home delivery, and I had to pick up my parcel at a Chronopost relay 12 kms from where I live.

Disappointed with my parcel I did not receive my precious cream but another product which I sent back.Still waiting to receive my precious cream.

I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.

I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!

I like the packaging

I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.

Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.

Impersonal parcel

The gift was missing, and the only compensation is a discount on a future purchase.

I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!

Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.

Top notch but I'm just starting out, come back in a month.

Good product. However, out of 5 products ordered, I only received 3, 2 are missing!

The brush loses all its bristles

The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!

Really overpriced products!

Satisfied with the product as always, but the packaging is not very practical, the cap doesn't stay on at all times, it slips off and you can't see if there's any cream left in the jar.

One of the products did not match my Order, can't wait to test what I received

Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.

Hello, the day cream doesn't moisturize me much and stays sticky on my face. For the rest, the soap is perfect.

The packaging of the product was all damaged, smashed on the ribs... not a great presentation!

I've only received eight soaps out of nine orders, and I've notified the company without anyone contacting me to ask what happened.

Incomplete order received

Yes, I did receive my order with a product that leaked, so it was defective. I reported it and was asked to send photos of the products and the box, which I did the same day, except that today it's dead calm, no returns, so yes, this time I'm not satisfied with this order. Sincerely

The soap is not the same I used to order since 2022 but recently I just ordered the soap has become smaller and no longer has the same smell.

Hello, I find that this cream is not at all moisturizing, it pulls at my skin. On the other hand, I really like the soap. Sincerely

My parcel was supposedly delivered to my babysitter, which is not the case. I have made complaints and I am still told that the delivery has been made.

Received in poor condition Torn cardboard box in letter box Torn precious cream box

I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.

I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising

I'm missing the brush inside

I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.