★★★★★
based on 79910 reviews published
Latest neutral customer reviews
I wouldn't say it's made any difference to my skin. A simple 4 Euro soap does the same job.
Paying shipping costs to be delivered, every day delivery postponed and not at all at the selected relay point.
I finally received my order after sending it back, but they still didn't ask me for authentication or a signature. Anyone could have taken it.
Soap dries out my skin too much.
I haven't applied the treatment for a long time yet. I can't give a credible opinion from the first week onwards, so I'll have to assess whether or not it's effective after 3 months of use.
Super product I am delighted
For this order, I was expecting the same size soaps as my previous orders... The quantities were indeed reduced, but the price remained the same. It's a shame... The soap remains of high quality.
I am disappointed by the delivery which was late and not at the requested relay point, it's a shame.
Since I started using it I've had pimples!
I received my order with a product where the lid of the jar was broken I sent an email and I have not had a return at the price of products I find it wrong!
I have an allergy to products
The delivery time was not respected and one of the products leaked completely in the box.
1 week of use and no improvement
Quite satisfied with my purchase. now I just have to wait for the results.
The brush offered with the order loses all its bristles
Good evening disappointed with my order the parcel arrived on my island, with delivery charges to pay when you had said that delivery was free...Disappointed Thank you cordially...
The donkey's milk soap strips and dries the skin, so be careful how you use it, the oil-free cream is comfortable, but the precious cream has a bad smell, so it's very unpleasant to apply to the face. I just regret buying this cream.
I ordered 2 batches of 2 soaps with 1 brush offered and I only received one brush when I should have received 2 and I had to offer the 2nd batch so moderately satisfied.
The soap is fine, but the brush is FUIIIIIR! The bristles on the brush fall off one after the other, really poor quality.
My previous order was missing 2 products and I was never reimbursed.
It's very early to be able to say
I did not receive my full order
Different soap. Some irritations
I've been using pin up secret facials for almost 2 years and I'm really happy with the results, my face has fewer blemishes, I have a few pimples that come in sometimes but they go away quickly but otherwise I have practically no more blemishes that spoil my face. My face is clean and luminous since I've been using them and I don't even need to apply foundation when I go out...I'm really very satisfied and I think I'd use them for life. On the other hand, the price is a bit high despite the influencer promo codes.
Order received promptly within the time indicated,
A product where the Pin-up secret label is half peeled off Another one leaked in the parcel And a 3rd one didn't have the transparent security sticker.
I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...
Excellent product
Satisfied
I asked for home delivery, and I had to pick up my parcel at a Chronopost relay 12 kms from where I live.
Disappointed with my parcel I did not receive my precious cream but another product which I sent back.Still waiting to receive my precious cream.
I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.
I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!
I like the packaging
I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.
Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.
Impersonal parcel
The gift was missing, and the only compensation is a discount on a future purchase.
I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...