Customer reviews of TOMOJO

Thank you for this great feedback! We are delighted to know that Ethan and you are happy! A winning duo that pleases us to read ?

Thank you very much for your feedback! We are delighted that you like our kibble and that the large format subscription makes life easier ?? Enough to treat your companion without ever running out of kibble ??

Thank you very much for your positive feedback, it makes us very happy!

Thank you for your message! We are delighted that your order arrived quickly ??

Thank you for your feedback! We take note regarding the site and are doing what is necessary to improve the experience! In the meantime, we are happy that you find help easily by phone and especially that the kibble is liked ????

Thank you very much for your feedback. We are delighted that everything is going well with our kibble ??

Thank you so much for your wonderful feedback. We are thrilled to see that our kibble contributes to the health and beauty of your cats. And a big thank you for your recommendation, it motivates us every day! ??

Thank you for your message. We are delighted that the modification of your subscription was done so easily. Our team is always here to help you – no hassle, and always with a smile (even from a distance ??). See you very soon! The Tomojo team

A big thank you for your feedback ??

Hello, Thank you for your message. We are sincerely sorry for this setback. As soon as we read your review, we tried to reach you several times by phone and left you several voicemails, without a response so far. Please know that if you had contacted us directly, we could have addressed the issue immediately – well before learning about it via Trustpilot. Our number is listed on our website in the 'Contact Us' section, and we are also available by email. Please do not hesitate to get back to us in any case. At Tomojo, just like the quality of our kibble, your satisfaction is extremely important to us. We always do our best to ensure that deliveries go smoothly, including when a subscription is modified or postponed. When a subscription modification or delivery poses an issue, we always do our utmost to intervene quickly. Thank you, nonetheless, for your loyalty, and our small dedicated team remains at your service. The Tomojo team

Great news, thank you very much for your feedback ??

Thank you very much for your feedback! ?? We make it a point to stay attentive and find solutions quickly. See you soon! ??

A huge thank you for this encouraging feedback! ?? We are thrilled that you like our kibble, our project, and the subscription system ???? And thank you for your recommendation, it means a lot to us! See you very soon!

Thank you very much for your feedback! ?? We are delighted that your cat loves our kibble and treats ??

We are delighted that our treats have won over your animals ???? Your recommendation touches us a lot! ??

Thank you for your message ?? We are delighted that our products please you, and that deliveries are always on time regarding speed. We continue to do everything to keep it as smooth for you as for your companion ?? See you soon! The Tomojo team

Hello and thank you for your message ?? We are delighted to learn that your cat has finally found the kibble that suits him – especially after a not-so-easy journey on the digestion side. At Tomojo, we design our recipes so that our sensitive companions can eat peacefully, without compromising on quality or pleasure. Thank you for your trust, and a nice pet to your cat from us ?? The Tomojo team

Thank you so much for your feedback ?? It always pleases us to know that our kibble delights the four-legged while echoing your values. This is exactly what drives us at Tomojo: to offer an alternative that is good for them and better for the planet ?? See you soon! The Tomojo team

Thank you for your positive review! We place great importance on the quality of the shipment and are happy that it shows. Looking forward to seeing you again soon! The Tomojo team

Hello, Thank you very much for your review and your positive feedback on our service and products ?? We completely understand your expectation regarding organic farming. At Tomojo, we have chosen to work with insects as a protein source, as their farming consumes very little water, space, and generates little CO2 – making it a sustainable alternative, even without an organic label. Today, insects cannot be certified as 'organic' because there is still no regulatory framework allowing the labeling of insect farming according to organic farming criteria. But rest assured that we rigorously select each ingredient for its quality, traceability, and reduced environmental impact. Thank you again for your feedback, which shows your demand for more responsible food – a value we fully share ?? See you very soon! The Tomojo team

Hello, We would like to clarify that this comment does not concern Tomojo, but a confusion with another company. The customer contacted us privately and acknowledged having mistaken the company – we thank her for that. We have requested several times that this review be removed, as it does not reflect our service or our commitments or practices. We remain available for any questions or clarifications. The Tomojo team

Thank you very much for your great feedback! We are delighted that the kibble pleases your dog and that the delivery is always on time. See you soon for new orders ??

Thank you very much for this positive feedback! We are thrilled that your cats have adapted well and that everything is going smoothly ????

Thank you for your feedback, even if it does not match the experience we hoped for your girls. Every cat has its preferences, and we understand your disappointment. Don't hesitate to write to us if you want to discuss or test other formats ????

Thank you for your message! We are happy that your pup has adopted our kibble ???? See you soon!

So great if Minouchette enjoyed it! We hope she will love our kibble just as much! Don't hesitate to let us know what she thinks ??

Thank you for your ultra-positive feedback! We are thrilled that your four furballs approve, just like your veterinarian ??

Thank you for this very complete and committed feedback! We are delighted that your cat is enjoying it and that our approach resonates with you. Between animal well-being and respect for the planet, we move forward together ??

Thank you very much for your message! We are happy that everything is going well for your kitty: health, pleasure, and express delivery ???

Thank you very much for your feedback! ?? We are delighted that our service and the subscription system suit you. And even happier to know that you like our products! See you very soon at Tomojo ??

Thank you for your loyalty and for this great testimonial! ?? We are thrilled to know that your dogs have been munching on our kibble for several years and that they are doing wonderfully, it's the best reward for us ???? We take note of your feedback on the delivery: we understand that such unforeseen events can be frustrating, especially when you are organizing to be present. Thank you also for your encouragement regarding our senior kibble, we are happy to support your companions through all stages of their lives, always with healthy and tasty recipes! See you soon and thank you again for your trust ??

Thank you very much for your trust and your feedback! ?? We are delighted that the subscription system and our responsiveness suit you. We do everything to ensure that your kibble arrives quickly and without hassle! ?? See you soon at Tomojo!

A big thank you for this detailed and positive feedback! ?? We completely understand the little apprehension about the change, so knowing that your cat adopted the kibble as soon as the bag was opened makes us very happy! Please feel free to give us updates in a few weeks!

Thank you for your sincere feedback ?? We are happy that your animals enjoy our kibble ???? Regarding the price, we completely understand your remark. It reflects the quality of the ingredients, including insect proteins, as well as French manufacturing. We do our best to offer a healthy and sustainable product while remaining accessible ??

Thank you very much for your feedback! ?? We are delighted to learn that your dog is enjoying herself and is doing well. It's the best reward for us!

Thank you for taking the time to share your opinion. We understand your remark and are sorry if the formulation may have caused confusion. At Tomojo, insects are indeed the main source of protein, but other ingredients like poultry fats are present to ensure good nutritional balance and palatability. Your feedback is valuable and pushes us for even more clarity in our communications. Thank you for helping us with that ??

Thank you so much for this complete and enthusiastic feedback ?? We are delighted that your dogs have assimilated our kibble well and that the senior formula suits you! A big thank you also for the recommendation to your veterinarian, it means a lot to us. See you very soon for your next order!

Thank you for your loyalty and your sincere feedback. We are truly sorry to learn that the deliveries are causing you so much trouble ?? Our team is actively working to find solutions to improve this service which has become a point of frustration for several customers. We hope to regain your trust quickly, as your companions deserve the best!

Thank you very much for your loyalty and your kind message! We are delighted that your dogs are still enjoying themselves ???? See you very soon!

Thank you for your feedback! ?? We are delighted that your cat is enjoying our kibble. Giving the best to your four-legged companions is our mission at Tomojo! ??