/10
★★★★★
based on 7989 published reviews
★★★★★
based on 7989 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Enamels do not cover.lamp does not heat....a horrible experience.
Ascension M.
purchased on 15/11/2022
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1/5
★☆☆☆☆
Honestly I was quite disappointed because my shipping address was transmitted incorrectly to the courier, who instead of delivering to my home in Bologna attempted a delivery to Milan without even giving me a notification of wrong delivery or anything else. After soliciting the problem to the company ( who if I had not written had not noticed the problem at all é of my package never arrived) and after several days they provided a refund since the package returned to their office. I am very sorry because anyway they were products that I needed and was in a hurry to receive.
Caterina B.
purchased on 05/11/2022
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1/5
★☆☆☆☆
The customer service is good but after a month of waiting my nails have had plenty of time to grow
Lucie B.
purchased on 28/10/2022
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1/5
★☆☆☆☆
Very bad lamp
Lourien K.
purchased on 22/10/2022
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1/5
★☆☆☆☆
I'm quite dissatisfied with their service. Their product looks great and I am very excited to try it out but it's been a month since I ordered and I haven't received my package. Moreover, their costumer service takes long to reply which creates frustration for me. They didn't provided a real tracking number, which also makes it difficult to track the real parcel, you can only see the event log from their website but is not helpful. I read the previous reviews and I was very exited to try the product which might be very good but I'm disappointed with their service
Luisina L.
purchased on 16/10/2022
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1/5
★☆☆☆☆
The lamp does not have a timer and does not seem to be very effective! disappointed
Arielle N.
purchased on 15/10/2022
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Answer from
Méanail Paris
Guten Tag, Frau Noel,
Die Unic-Lampe war eine der ersten Lampen, die wir entwickelt haben, und später haben wir neue Lampen eingeführt, die leistungsstärker sind und einen Timer haben.
Alle Informationen über die Leistung der Lampe sind unter jeder Lampe auf unserer Website angegeben.
Ich empfehle Ihnen, unsere Website zu besuchen und sich die gesamte Produktpalette anzusehen, die wir anbieten, oder, wenn Sie es vorziehen, können Sie sich an unseren Kundenservice wenden, um sich beraten zu lassen, welche Lampe am besten zu Ihren Bedürfnissen passt.
Mit freundlichen Grüßen,
Emma vom Méanail-Team
Die Unic-Lampe war eine der ersten Lampen, die wir entwickelt haben, und später haben wir neue Lampen eingeführt, die leistungsstärker sind und einen Timer haben.
Alle Informationen über die Leistung der Lampe sind unter jeder Lampe auf unserer Website angegeben.
Ich empfehle Ihnen, unsere Website zu besuchen und sich die gesamte Produktpalette anzusehen, die wir anbieten, oder, wenn Sie es vorziehen, können Sie sich an unseren Kundenservice wenden, um sich beraten zu lassen, welche Lampe am besten zu Ihren Bedürfnissen passt.
Mit freundlichen Grüßen,
Emma vom Méanail-Team
1/5
★☆☆☆☆
Still haven't received the parcel after 20 days
Lu C.
purchased on 06/10/2022
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1/5
★☆☆☆☆
The product is very good but the deliveries are bad, they take a long time and do not meet the deadlines.
Jorge J.
purchased on 07/09/2022
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1/5
★☆☆☆☆
Very good but the UV unit arrived scratched and one of the varnish is all clotted... a little disappointed
Priscille D.
purchased on 03/09/2022
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1/5
★☆☆☆☆
Very disappointed my varnish lasted 1 day I work in hotel all day with gloves yet base and top coat of poor quality I think the most important what if not the colors of the nail polish are very nice
Carole B.
purchased on 05/09/2022
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1/5
★☆☆☆☆
I regret my purchase, the machine has 2 possible power and there is only power 1 that works. I have tried to contact you without success. I thank you for taking my message into account.
Aline D.
purchased on 02/09/2022
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1/5
★☆☆☆☆
Nail file received unstuck, lack of product in the order, return of product after 1 week of waiting no commercial gesture following their errors, box with capsules of poor quality, deplorable given the price I do not recommend at all
Fanny H.
purchased on 31/08/2022
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Answer from
Méanail Paris
Hallo,
wir haben Ihr Feedback zur Kenntnis genommen und entschuldigen uns für die Unannehmlichkeiten. Die Zufriedenheit unserer Kunden ist für uns von größter Bedeutung.
Wir bitten Sie daher, sich über das Formular "Kontakt" auf unserer Website mit unserem Kundenservice in Verbindung zu setzen, um eine Lösung zu finden, die Ihrer Situation am besten entspricht.
Mit freundlichen Grüßen,
Das Méanail-Team
wir haben Ihr Feedback zur Kenntnis genommen und entschuldigen uns für die Unannehmlichkeiten. Die Zufriedenheit unserer Kunden ist für uns von größter Bedeutung.
Wir bitten Sie daher, sich über das Formular "Kontakt" auf unserer Website mit unserem Kundenservice in Verbindung zu setzen, um eine Lösung zu finden, die Ihrer Situation am besten entspricht.
Mit freundlichen Grüßen,
Das Méanail-Team
1/5
★☆☆☆☆
Very bad quality .... You have to put at least 4-5 layers, so the result is not beautiful! I will not use it.
Ludivine R.
purchased on 28/08/2022
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1/5
★☆☆☆☆
Unfortunately it does not work perfectly The second position of the light does not work
Antonia B.
purchased on 13/08/2022
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1/5
★☆☆☆☆
The state of my nails after 1 first try is just unacceptable. I was burned on 3 fingers, today I lost 2 nails and 2 are half broken. I'm extremely disappointed and sad for my hands.
Adeline A.
purchased on 21/08/2022
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1/5
★☆☆☆☆
Bestel hier NIETS als het naar Spanje gestuurd moet worden. Adresgegegevens worden niet goed overgenomen bij bezorgdienst dus GEEN levering
Marjo A.
purchased on 20/08/2022
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1/5
★☆☆☆☆
Varnish that does not last more than 2 days. The machine to catalyze has a problem with the electric nozzle, it does not work properly. 1 time out of 2.
Clarisse N.
purchased on 26/06/2022
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1/5
★☆☆☆☆
The colors of the varnishes do not match the pictures
Maïlys S.
purchased on 12/08/2022
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1/5
★☆☆☆☆
It does not hold. My nails are more fragile and the semi-permanent nail polish looks like a normal nail polish. Fortunately I'm back in Italy and I can buy the products here.
Nassima A.
purchased on 12/08/2022
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1/5
★☆☆☆☆
The device ordered ruby is indicated 48 watts on the site or the device received is only 26 watts, the varnish does not dry properly and it remains dull. Very disappointed. Moreover there is no phone number on the site to contact you.
Christine S.
purchased on 09/08/2022
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1/5
★☆☆☆☆
From the first use my sander broke down I am really unhappy 😞
Lory B.
purchased on 08/08/2022
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1/5
★☆☆☆☆
I ordered products that were not at all the same color as on the site. The other products are of poor quality. To send back from France, you have to pay 10€ of shipping costs (at the buyer's expense), and the after sales service is non-existent, no answer, no follow-up. The 14 days deadline to send back the products is exceeded and I still have no news from the after sales service, I will never be able to be refunded
Amandine D.
purchased on 08/08/2022
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1/5
★☆☆☆☆
The base is very liquid, which makes it difficult to work with. And nude gel polish is just awful. You need about 4-5 coats to make it a solid color.
Rynkova I.
purchased on 07/08/2022
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1/5
★☆☆☆☆
I bought for a hundred euros of products (gel kit + semi-permanent nail polish) the gel is really very average and the capsules difficult to find one that matches your nails. Second chance failed with the semi-permanent after 2 days it comes off. Ladies go your way and do as inform your group of REAL nail technician. I found my happiness elsewhere and my wallet is just as well.
Anaïs L.
purchased on 31/07/2022
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1/5
★☆☆☆☆
Very disappointed, package received open. Concerning the varnish it lasted only 3 days (respecting all the steps mentioned on the booklet provided with)...
Pauline A.
purchased on 03/08/2022
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1/5
★☆☆☆☆
Disappointed with the products. As for the uv lamp there is no built-in timer and there is a manufacturing defect sometimes it lights up sometimes not.
Marie M.
purchased on 03/08/2022
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1/5
★☆☆☆☆
I ordered a sander, impossible to change the bits! 10 people came to my help. Nothing to do, we did not want to force, not to damage the device. Since then, I have been promised a refund that I have been waiting for 20 days, I hope I will have it on my account! Very disappointed with your products!
Marie-line L.
purchased on 02/08/2022
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1/5
★☆☆☆☆
I ordered a semi permanent varnish color coral but I received a peel off. You told me that it was in accordance with my order but on the description it was not noted peel off and the shape of the bottle is not the same. So I am not satisfied.
Virginie D.
purchased on 24/07/2022
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1/5
★☆☆☆☆
I ordered a kit from Meanails in order to make my semi permanent home. I didn't like the result at all, the varnish flakes off after a few days and the machine intermittently breaks down. The customer service is not at all attentive, because I had expressed the desire to return the items but they copied and pasted a text (also present on the site) to tell me that any opened product could not be returned, knowing that I had used the kit for a first manicure, I could not return it. I don't recommend this brand at all, I prefer to go for products that are a bit more expensive but more qualitative and that respect the promises of a semi-permanent that doesn't flake after a few days.
Wafaa B.
purchased on 20/07/2022
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1/5
★☆☆☆☆
Very disappointed!!! my order was simply forgotten! it's when I called a week later that I was informed of a problem, otherwise no news from you .... experience not to be repeated
Francine R.
purchased on 20/07/2022
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1/5
★☆☆☆☆
The package never arrives.
Ana Maria L.
purchased on 16/07/2022
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1/5
★☆☆☆☆
The peel of does not work and completely damaged my nail because I had to sand to remove the varnish. And the customer service refuses to return products. To flee
Bernard N.
purchased on 17/07/2022
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1/5
★☆☆☆☆
I find it rather excessive as a price, especially having received a defective lamp and apparently there is neither refund nor return of the defective item. Really disappointing.
Sylvie B.
purchased on 14/07/2022
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1/5
★☆☆☆☆
Very nice colors. Unfortunately I had an allergic reaction, a big attack of hives on my hands that lasted 1 week. And I have an eyelid that swelled for 2 days. All this because of the composition with the substance HEMA after research known to create allergic reactions and which according to European standards must be deleted from the compositions.
Cynthia G.
purchased on 07/07/2022
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1/5
★☆☆☆☆
Product received not in conformity with the order The bases and top coat solidify after 2 uses
Sophie A.
purchased on 03/07/2022
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1/5
★☆☆☆☆
Button II doesn't work and the varnish slips off before you even put your fingers in the catalyst.
Sophie D.
purchased on 02/07/2022
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1/5
★☆☆☆☆
Not received my package relationship with the post office waiting my package is being prepared, this is not serious thank you
Nicole P.
purchased on 30/06/2022
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1/5
★☆☆☆☆
Disappointed, UV lamp burned at first use, not even 30 seconds. Varnished burgundy, pink ..... Very chemical products
Audrey S.
purchased on 30/06/2022
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1/5
★☆☆☆☆
Very disappointed. I order a light yellow varnish and I receive a dark yellow varnish that is not at all the same color nor the same bottle as on the ad. And when I contact the customer service, they tell me that the resolution of my phone must change the color.
Margaux B.
purchased on 28/06/2022
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1/5
★☆☆☆☆
Some colorful semipermanent nail polishes do not have good application and adequate coverage (lines remain), despite the fact that I used only méanail Paris products (primer, base, topcoat) and respected the setting times. Poor quality, despite the fairly high price.
Cristina P.
purchased on 24/06/2022
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1/5
★☆☆☆☆
I thought it would last much longer, but instead after three days it already gives away
Laura C.
purchased on 16/06/2022
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1/5
★☆☆☆☆
Despite the strict respect of the protocol does not "peel". Or rather, it does, but by taking on a full layer of longle. My nails are massacred, I am obliged to follow a repairing treatment and cannot put anything on them for several weeks
Magali
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Answer from
Méanail Paris
Dear Magali,Is it really the drop off you are talking about? Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
Very bad quality only holds 2 days to penne without that its secaille very disappointed
Constance
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Answer from
Méanail Paris
Dear Constance,Concerning the holding of the varnish, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
1/5
★☆☆☆☆
The varnish does not last a single day
Fanny
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Answer from
Méanail Paris
Dear Fanny,Concerning the holding of the varnish, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
1/5
★☆☆☆☆
The semi permanent only lasted 2 days.
Aurelie
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Answer from
Méanail Paris
Dear Aurélie,Concerning the holding of the varnish, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Good day,Ines - Méanail Paris
1/5
★☆☆☆☆
Very disappointed. Allergic to the products. I absolutely do not recommend!
Manuella
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Answer from
Méanail Paris
Dear Manuella,We are sorry for this misunderstanding. As said during our exchanges via our after-sales service, we advised you to see a doctor in order to do allergy tests to know if it is really an allergy due to one of our components. Since you have not done any tests to verify your intuitions, our organic cuticle oil is not the final solution to the problem, it is a small gift to soothe your irritation while waiting for the test results. We are listening to you and we are here to help you.Very nice day,Ines - Méanail Paris
1/5
★☆☆☆☆
3rd order from meanail. 2nd time the product arrived having leaked. The packaging and product were intact and not broken but the bottle of cuticle oil was broken and spilled all over the package. However I continue to recommend this site with great products and just 2 bad lucks concerning the orders. The site is serious, the service is present and efficient
Kmy
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Answer from
Méanail Paris
Hello,Thank you for your trust and for taking the time to share your experience with us.very nice day,Ines - Méanail Paris
1/5
★☆☆☆☆
Poor quality product
Diane
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Answer from
Méanail Paris
Dear Diane,Concerning our products, we are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
Very disappointed. I'm used to doing semi-permanent. I saw an ad and wanted to test. First application for December 24, the varnish chipped at the end of the nails with the first dishes of the evening. I tried a second application for the 31st, it's now the 2nd of january, my nail is starting to go...I won't recommend it. Too bad because the colors of the varnishes are really beautiful.
Alisson
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Answer from
Méanail Paris
Dear Alisson,Could you please send us an email mentioning the problem via customer service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
No customer service
Thomas
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Answer from
Méanail Paris
Dear Thomas,Concerning our customer service, we are listening to you to understand what was not satisfactory in your experience with Méanail.Very nice day,Ines - Méanail Paris
1/5
★☆☆☆☆
Sander that doesn't work anymore. Despite the negative reviews I thought it was a joke... what a joke! I don't recommend it. Died after 3 uses.
Justine
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Answer from
Méanail Paris
Dear Justine,Can you send us an email mentioning the problem with the sander with a video via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
Poor product description
Brigitte
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Answer from
Méanail Paris
Dear Brigitte,Concerning our description of the Cleaner/Remover duo, we are listening to you to understand what was not satisfactory in your experience.Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
The varnish does not hold it falls whole shortly after the installation (well done installation) The power supply unit caught fire and no response from the SAV
Acheteur Vérifié
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Answer from
Méanail Paris
Hello,Concerning the nail polish, can you give us more details about the steps taken for the application of the nail polish?moreover, after checking on our side, we have not received any message from you. Please tell us how you got in touch with us... We will of course do what is necessary for you and we will contact you immediately by email... Very nice day,Ines - Méanail Paris
1/5
★☆☆☆☆
A lot of choices but not satisfactory products.
Émilie
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Answer from
Méanail Paris
Dear Emilie, Can you please give us more details about your comment? Is it a problem with the outfit, the choice of colors in the kit or another problem? Our customer service is at your disposal to give you advice. Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
The order arrived at the right time, all the products were in order, but I was not very happy with the top coat product, it is very liquid, you have to put two coats of primer to be good as a base.
Aliona
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Answer from
Méanail Paris
Hello,Thank you for sharing your comments with us,which will be shared with our teams.very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
After testing the polygel refills I am extremely disappointed with the quality of your products! The gel that breaks in the space of a few minutes I find it unacceptable especially when we see the price of your products, a refund could especially be the solution, shameful to sell products and ask the influencers in make the promotion!
Kalie
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Answer from
Méanail Paris
Hello,We are very sorry to hear about your disappointment with our Polygel.first of all, can you give us more details about the steps taken to apply the gel?very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
I tried to contact you several times because I had a problem with the sander after only 2 uses, no answer! 50 of put in the air very disappointed ...
Claire
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Answer from
Méanail Paris
Dear Claire,We are sorry. Can you please tell us how you contacted us the first time? Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
At the time of removing the nail polish I proceeded as expected with hot water to soak my nails in five minutes and then removing part of the nail polish by pulling. Contrary to what was announced I damaged my nails and I did not keep the nail polish that I will buy results.
Alienor
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Answer from
Méanail Paris
Hello,To apply the nail polish, we recommend that you lightly sand your nails to remove the layer of Twin Coat, then bathe your hands for 5 minutes in warm water. With the help of the steel cuticle pusher, gently remove the nail polish by lightly pushing your remaining nail polish residue. Very nice day,Inès - Méanail Paris
1/5
★☆☆☆☆
I was looking for a semi-permanent nail polish kit and decided to order from you after reading the positive reviews. Unfortunately I am very disappointed ... the varnish dries very quickly, the colors have no consistency, they separate as if there were two textures, the color dissolves from the liquid ... no positive result ... Yet I follow the instructions to the letter! A friend of mine also ordered from you and has the same problem as me. I am really sad because the package was a Christmas gift that my family saved up to give me.
Laura
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Answer from
Méanail Paris
Dear Laura,We are sorry to hear about your disappointment with our products, but for a semi-permanent nail polish to last, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. In addition, tucking in the nail polish is very important because it allows the nail polish to fuse together without drying out after a few days, and we'll be happy to help you if you need us.
1/5
★☆☆☆☆
The opening system for the clamp is defective I can't change the wheel
Acheteur Vérifié
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Answer from
Méanail Paris
Dear Christophe,Can you send us an email mentioning the problem with the sander with a picture via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris