/10
★★★★★
based on 8989 published reviews
★★★★★
based on 8989 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Lack of description
Acheteur Vérifié
purchased on 08/01/2017
Translated review2/5
★★☆☆☆
Hello, The note may seem a bit high, but when you select the gift-wrapping option, it's not to receive a product without its gift wrap. Not living at the delivery address where the product was delivered, I discovered on Christmas Day that it wasn't wrapped. I was a bit stuck and offered the pair of gloves without the package. Respecting a customer also means respecting the contract between the two parties. Even though I'm also in the trade, I'm not going to lecture you. I'll be delighted to order from your website again in a few weeks' time to complete my ski equipment. In this respect, I would like to ask you for a commercial gesture by way of compensation. Thank you in advance, Sincerely, Antoine Glenard PS: Apart from that, the gloves are comfortable and solid.
Acheteur Vérifié
purchased on 14/12/2016
Translated review Answer from Precision Ski
Good evening, We have no excuses, even though a computer bug made gift-wrapped orders invisible in our system for several days. We are unforgivable and would like to apologize once again. We have refunded your packaging costs and added a further 15% to your order as a gesture of goodwill. We apologize again.
3/5
★★★☆☆
Very happy with the product, but I paid for gift-wrapping which I didn't get...
Acheteur Vérifié
purchased on 17/12/2016
Translated review Answer from Precision Ski
Hello, We would like to apologize again for the oversight, we had a problem displaying the gift option for a few days, which explains why we forgot your packaging and we are very disappointed to have been able to satisfy your order to 100%. We have taken care to refund your gift costs. Thank you again for your understanding.
3/5
★★★☆☆
The day after my delivery, I received a code for a 20% discount. I emailed to see if they could apply the discount or if I should cancel and reorder, but no sound, no picture. A bit disappointing.
Acheteur Vérifié
purchased on 13/12/2016
Translated review Answer from Precision Ski
Hello, we have sent a reply to your request. The code was displayed on the product sheet, on the home page and on a permanent banner. As explained, once the order has been placed and processed, we are unable to carry out this type of practice for accounting purposes. We explained this response to you by e-mail, telling you that when you place your next order, you'll be able to use a special 20% code exclusively for you. I'm really sorry if the e-mail didn't arrive (spam perhaps)?
3/5
★★★☆☆
Too thin and too light for the price! It even looked like the package (in a simple plastic box) was empty. Disappointed with this purchase. Much too expensive for this purchase.
Acheteur Vérifié
purchased on 21/12/2016
Translated review Answer from Precision Ski
Hello You received your product in an envelope made for textiles, a tear-proof envelope that Chronopost uses by the millions. Your comment relates to the product, not the experience on the site. You have the right to return the product if it does not suit you for an exchange or refund. Thank you for your feedback.
3/5
★★★☆☆
Nothing to say about the product, but why offer gift-wrapping (for a fee!!!) if you're going to make a botched gift-wrap with scraps of paper that don't even cover the contents?
Acheteur Vérifié
purchased on 17/12/2016
Translated review Answer from Precision Ski
Hello, We apologize for the poor packaging. We have refunded the gift costs and would like to apologize again for the inconvenience. Thank you for your understanding.
3/5
★★★☆☆
The site is impeccable in every respect. Attractive prices compared to other sites for the same product. Fast shipping and great care taken with the package. The only drawback is that the technical description of the product is a little superficial. It seems to me that for a helmet, weight is an important element to take into account. Unfortunately, this was not included in the description. It turns out that upon receipt, it weighed 550 grams, which is a lot for a helmet that's said to be light, whereas other helmets weigh only 430 grams. As such, I'm a little disappointed.
Acheteur Vérifié
purchased on 17/12/2016
Translated review Answer from Precision Ski
Hello, we apologize for the incomplete description of this product. We've changed our method this year, so that products have large descriptions with as much information as possible. This helmet being an old product, at the time we still lacked experience on the data sheets, but we've corrected that this year. We apologize again.
3/5
★★★☆☆
- Disappointed not to have received the cover shown on the website photo - very fast delivery
Acheteur Vérifié
purchased on 18/12/2016
Translated review2/5
★★☆☆☆
Error in the number of pieces sent
Acheteur Vérifié
purchased on 05/12/2016
Translated review Answer from Precision Ski
Hello, what is the problem?
3/5
★★★☆☆
Small problem with the order which was cancelled then finally maintained but the parcel nevertheless arrived 15 days late. Helpful and responsive team, who kept me regularly informed. However, a commercial gesture would have been welcome.
Acheteur Vérifié
purchased on 19/11/2016
Translated review3/5
★★★☆☆
Navigation is not fluid, it takes several clicks for the requested page to be displayed, and the same goes for adding items to the basket, which remains empty even though I'm told that the item has been added.
Acheteur Vérifié
purchased on 26/11/2016
Translated review Answer from Precision Ski
Hello, We encountered various problems on our site during the black friday period. Our development team has corrected all the problems, and you should no longer encounter any anomalies during your browsing. We apologize again for any inconvenience caused.
3/5
★★★☆☆
You could have had very well if I had not received a product damaged and dirty damage ...
Acheteur Vérifié
purchased on 27/11/2016
Translated review Answer from Precision Ski
Hello, what's the problem, we haven't received any information from you other than this review. We are here to solve any problem, so if we can exchange the product or find another solution, please come back to us.
3/5
★★★☆☆
The site is well done, but one of the two products received did not correspond to the order.
Acheteur Vérifié
purchased on 23/11/2016
Translated review3/5
★★★☆☆
Very dirty outside. Inside very good
Acheteur Vérifié
purchased on 05/11/2016
Translated review3/5
★★★☆☆
Serious
Acheteur Vérifié
purchased on 22/10/2016
Translated review3/5
★★★☆☆
Too few visits to judge
Acheteur Vérifié
purchased on 04/09/2016
Translated review3/5
★★★☆☆
Very good, only it was described in the article that the glasses were polarized, but they're not.
Acheteur Vérifié
purchased on 05/08/2016
Translated review3/5
★★★☆☆
Size received did not correspond to size received,
Acheteur Vérifié
purchased on 29/06/2016
Translated review3/5
★★★☆☆
Despite an initial error in the reference sent (different graphics on the bag but correct model), I received the correct bag very quickly, one week after ordering.
Acheteur Vérifié
purchased on 26/05/2016
Translated review3/5
★★★☆☆
Product conforms (but wrong size for ski boots) and fast delivery. It's a pity that return shipping costs are at the customer's expense.
Acheteur Vérifié
purchased on 06/03/2016
Translated review